What is an e-commerce chatbot? Applications & cost

11 ways eCommerce chatbots can boost sales & lead generation!

chatbot e-commerce

It turns out chatbots are considerably more efficient than standard targeted ads are. Statistically, the conversion of chatbots is over 200% higher than that of an ad campaign. These chatbot statistics reveal that technology has become a force to be reckoned with and a primary change-driver in the industry. To understand the full impact of chatbots, let’s take a look at the most promising changes they are going to drive over the course of this and the next five years. In the future, the impact of chatbots is going to become even more drastic. Let’s take a look at what changes this technology can bring to e-commerce.

chatbot e-commerce

But abandonment is an inevitable part of running an ecommerce business—which is why you should have a cart-reminders strategy in place also. Let’s say a shopper has a question about a product, shipping times, etc. They can’t find the answer on your ecommerce site, and there’s no live agent available to chat.

It’s Just the Beginning for Bots

They offer a drag-and-drop dialog builder, premade dialog templates, support for live chat handoff through its Zapier integration, and are currently used by brands like Toyota and VMware. MobileMonkey also has an agency partner network that can build and manage your ads and bots for you if you prefer to outsource. Conversational commerce has become a formidable channel to recon with. Sales made via conversational commerce channels such as chatbots, digital voice assistants, and messaging will grow from $41 billion this year to $290 billion by 2025, according to Juniper Research.

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The best chatbots answer questions about order issues, shipping delays, refunds, and returns. And, it ensures that customers get answers to their questions at any time of time. This support is available across many retail and messaging channels. The always-on nature of ecommerce chatbots is key to their effectiveness. Without one, retailers would miss the opportunity to interact with some users.

Step 5: Test the chatbot

First, create a Sendbird application and an AI chatbot on the Sendbird Dashboard. They want to know more about that dress, what the return policy is like and when the earliest delivery date is. But because they’re on a computer miles away, one of two things will happen. Now, if you own or run an eCommerce site, you’re probably reading this to understand how an eCommerce chatbot could help you capitalise on this boom.

chatbot e-commerce

Most leading chatbot app and platforms have the machine learning (ML) and natural language processing (NLP) algorithms needed to make this automated triage happen. Do your research to make sure your chat app offers this support (or consider switching to a new one that does). Similar to live chat software, there are many benefits to using an ecommerce chatbot on your website.

They works thanks to artificial intelligence and the Natural Language Processing (NLP) message recognition engine. It has an easy-to-use visual builder interface and Tidio ecommerce chatbot templates to generate leads, boost sales, and more. Multichannel sales is the only way for ecommerce businesses to keep up with consumers and meet their demands on a platform of their choice. Now imagine having to keep up with customer conversations across all these channels—that’s exactly why businesses are using ecommerce chatbots. Ecommerce chatbots are computer programs that interact with website users in real time. They provide customer service, answer questions, recommend products, gather feedback, and track engagement.

  • Denim retailer Levi’s ecommerce chatbot covers all the bases – it offers customer support and acts as a virtual stylist.
  • Large language models can also assist e-commerce store owners in developing dynamic pricing strategies.
  • Octane AI is a chatbot tool that’s specifically built for Shopify stores (it only supports Shopify and Shopify Plus).
  • These chatbots in eCommerce are equipped to gather and analyze vast amounts of data generated through customer conversations, product inquiries, and purchasing behaviors.
  • Customers can create outfits from the chatbot’s suggestions, and browse, enabling them to have a fully interactive online shopping experience.

It can deliver rich experiences by providing text-based answers, videos, images, and interactive content. Chatling also offers complete conversation visibility that can be used to measure customer satisfaction levels, identify areas of improvement, and more. Chatbot pricing can vary widely, so aligning your budget with your needs is crucial. Consider factors like the number of interactions, users, and features included in each plan.

Also, all conversations from all platforms can be found in their unified chat inbox. Built for Shopify and works with a lot of different ecommerce platforms. It also gives you access to a no-code interface that you can use to make conversational pop-ups that increase engagement even more. Your customers can talk to the chatbot, and what they say can be turned into text in the chatbot widget. With messenger ecommerce, you can set up a store and sell digital goods. You don’t need a fancy e-commerce website if your customers can buy the goods right in the store.


So, you can use it right away with your eCommerce platform and other sales, marketing, and customer service tools. With chatbots, you can get rid of that cost and still make sure your customers are taken care of right away, no matter what time of day it is. Use your collection of responses to teach the chatbot how to comprehend and adequately address client inquiries. It will make ensuring the chatbot gives clients helpful and pertinent answers easier. For a flawless consumer experience, you must integrate your eCommerce platform with your chatbot technology.

Gather customer data

Read more about https://www.metadialog.com/ here.

chatbot e-commerce